Types of Student Grievances

The San Mateo County Community College District (SMCCCD) colleges are committed to the concept that, in the pursuit of their education, students should be free of unfair and improper actions on the part of any member of the academic community. If, at any time, students feel subject to unjust actions or denied rights, the student may file a grievance, or an appeal of the decision/action taken in response to a grievance, using the process described here.

Informal Resolution: Initial College Review

As a first step, try to resolve the matter on an informal basis directly with the person with whom the student has the grievance, that person’s immediate supervisor, or the local college administration.

Informal Student Grievance Procedure
AREA FIRST LEVEL OF ACTION SECOND LEVEL OF ACTION
Academic Matters: Grades, Testing, Class Content, Assignments Instructor Division Dean
Admissions/Late Withdrawal Registrar Vice President, Student Services
Discrimination Matters Vice Chancellor, Human Resources Chancellor
Fee Payments or Refunds Cashier Director, Business Services
Financial Aid Director of Financial Aid Vice President, Student Services
Academic or Progress Dismissal Dean, Counseling Services Vice President, Student Services
Registration Registrar Vice President, Student Services
Residency Determination Registrar Vice President, Student Services
Security and Parking Supervisor, Campus Safety Director, District Safety
Sexual Harassment Vice Chancellor, Human Resources Chancellor
Student Records Registrar Vice President, Student Services
Time, Place and Manner Coordinator of Student Activities Vice President, Student Services
Waiver of Academic Requirements Disability Resources Director Vice President, Student Services