Types of Student Grievances
The San Mateo County Community College District (SMCCCD) colleges are committed to the concept that, in the pursuit of their education, students should be free of unfair and improper actions on the part of any member of the academic community. If, at any time, students feel subject to unjust actions or denied rights, the student may file a grievance, or an appeal of the decision/action taken in response to a grievance, using the process described here.
Informal Resolution: Initial College Review
As a first step, try to resolve the matter on an informal basis directly with the person with whom the student has the grievance, that person’s immediate supervisor, or the local college administration.
Informal Student Grievance Procedure | ||
---|---|---|
AREA | FIRST LEVEL OF ACTION | SECOND LEVEL OF ACTION |
Academic Matters: Grades, Testing, Class Content, Assignments | Instructor | Division Dean |
Admissions/Late Withdrawal | Registrar | Vice President, Student Services |
Discrimination Matters | Vice Chancellor, Human Resources | Chancellor |
Fee Payments or Refunds | Cashier | Director, Business Services |
Financial Aid | Director of Financial Aid | Vice President, Student Services |
Academic or Progress Dismissal | Dean, Counseling Services | Vice President, Student Services |
Registration | Registrar | Vice President, Student Services |
Residency Determination | Registrar | Vice President, Student Services |
Security and Parking | Supervisor, Campus Safety | Director, District Safety |
Sexual Harassment | Vice Chancellor, Human Resources | Chancellor |
Student Records | Registrar | Vice President, Student Services |
Time, Place and Manner | Coordinator of Student Activities | Vice President, Student Services |
Waiver of Academic Requirements | Disability Resources Director | Vice President, Student Services |