Program Overview
The Funeral Service Arranger Certificate program provides a comprehensive examination of communication skills, emphasizing the multifaceted role of the funeral director as a facilitator, counselor, and caregiver. It encompasses a range of vital topics, including the application of specific communication and counseling techniques within the context of funeral service practice, the understanding of both normal and abnormal grief reactions, addressing issues related to children and death, crisis intervention counseling, and strategies for managing stress and preventing burnout.
In addition to the communication and counseling components, this program introduces students to the intricate legal landscape underpinning the funeral industry. It covers an array of essential topics, such as the sources of law, the legal status of a deceased human body, responsibilities concerning burial, rights pertaining to funeral arrangements and final disposition, liability associated with funeral expenses, considerations regarding torts involving the deceased and funeral directors, as well as discussions on wills, estates, probate, cemeteries, crematories, and state and federal laws and regulations. An emphasis is also placed on the exploration of personal and professional ethics that guide decision-making and actions related to the dignified treatment of the deceased.
Furthermore, the Funeral Service Arranger Certificate program delves into the realm of merchandising within the context of the funeral service profession. It covers the construction and features of caskets, outer burial containers, and other funeral-related products, and offers a comprehensive examination of pricing strategies, display techniques, presentation methods, and the effective management of funeral merchandise.